Last Updated: June 2026
Welcome to SolarLightSA.co.za. Your privacy is of paramount importance to us. This Privacy Policy outlines how Estellater (Pty) Ltd (“we”, “us”, “our”), trading as SolarLightSA, collects, uses, protects, and discloses your personal information when you visit and make purchases from our website, located at www.solarlightsa.co.za (“the Site”).
By using our Site and services, you consent to the processing of your personal information as described in this Privacy Policy, in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and other applicable South African privacy laws.
1. Information We Collect
To provide you with our products and services, we collect both personal information you actively provide to us and automated technical data.
-
Personal Information Provided by You: This includes your name, delivery address, billing address, phone number, email address, account login credentials, and payment preferences when you register an account, subscribe to our newsletter, or complete a purchase.
-
Transaction Information: Details about products you browsed, items added to your cart, and purchases made through our e-commerce platform.
-
Automated Information: When you access the Site, we automatically collect data sent by your web browser, including your IP address, device type, browser type, operating system, and tracking data collected via cookies (see Section 6).
2. How We Use Your Information
We use the personal information we collect for lawful purposes related to our business operations, primarily to:
-
Process, fulfill, and ship your solar lighting orders.
-
Manage your customer account and provide customer support.
-
Communicate with you regarding order confirmations, shipping updates, and service announcements.
-
Send you promotional marketing materials and special offers, provided you have opted in to receive them (you may unsubscribe at any time).
-
Ensure secure online transactions and detect, prevent, or mitigate fraudulent activity.
-
Improve website performance, layout, and user experience.
3. Legal Basis for Processing Information (POPIA compliance)
Under POPIA, we process your personal information under the following grounds:
-
Consent: You have given clear consent for us to process your information for a specific purpose (e.g., signing up for a newsletter).
-
Contractual Necessity: Processing your information is required to fulfill our contract with you (e.g., sharing your address with a courier to deliver your solar lights).
-
Legal Obligation: We must comply with South African financial, tax, and consumer protection laws (e.g., retaining transaction history for SARS compliance).
-
Legitimate Interest: To protect our business against fraud and maintain website security.
4. Sharing Your Information with Third Parties
We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers who help us operate our business, subject to strict confidentiality agreements:
-
Payment Gateways: Secure payment processing partners (such as PayFast, Yoco, or similar secure gateways) to safely process credit cards and Instant EFTs. Please note: Your bank statement will reflect payments made to our parent company, Estellater (Pty) Ltd.
-
Courier and Delivery Partners: Local logistics and courier services to transport and deliver physical packages to your doorstep.
-
Hosting & Tech Infrastructure: IT infrastructure and e-commerce platform providers that securely host our website data.
5. Data Security
We implement robust technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Online transactions are encrypted using secure socket layer (SSL) technology. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our Site uses cookies to remember your preferences, track items in your shopping cart, and analyze web traffic. You can modify your browser settings to reject cookies, though doing so may limit your ability to use certain features on SolarLightSA.co.za.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by South African law (e.g., keeping financial transaction records for tax compliance).
8. Your Rights Under POPIA
As a data subject in South Africa, you have the right to control how your personal data is handled. You have the right to:
-
Confirm whether we hold personal information about you.
-
Request access to or copies of the personal information we hold.
-
Request the correction or deletion of inaccurate, outdated, or unnecessary personal data.
-
Object to the processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact our Information Officer using the contact details provided below.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or need to contact our Information Officer, please reach out to us at:
-
Parent Company: Estellater (Pty) Ltd
-
Trading As: SolarLightSA
-
Company Registration Number:
Registration No: 2026 / 184829 / 07 -
Email Address:
[info@estellar.co.za / info@solarlightsa.co.za] -
WhatsApp / Phone: 067 177 7488
If you are unsatisfied with how we handle a privacy complaint, you have the right to lodge a complaint with the South African Information Regulator at inforeg@justice.gov.za.
